Hollowfire is an experience on Roblox. This page describes what the experience, this website and their supporting services store about you, why, and for how long. It is written to be read rather than to be exhaustive, and it describes what the systems actually do.
What we store
Everything below is tied to your Roblox user ID, the number in your Roblox profile address. We do not ask for or store your email address, your real name, your address, your phone number, or any payment details. Roblox handles purchases; we never see a card.
- Your Roblox identity. User ID, username and display name, as Roblox provides them.
- Your progress. Nights survived, your Homestead and what is built in it, your classes, Embers, settings, and anything else the game remembers between sessions.
- Your items and trades. Every tradeable item is recorded in a ledger: what it is, who holds it, and each time it is made, traded, sold or used up. Market listings and sales are part of that record.
- Your faction and Hearth. Which faction you are sworn to, your standing with it, and any Hearth you belong to.
- Moderation records. If a moderator acts on your account, we store that action, who took it, when, and the reason given.
- A staff action log. Actions taken by staff in the experience and in our staff tools, including who acted, on whom, and what they did. This exists so staff decisions can be reviewed.
- Server diagnostics. Performance samples from game servers. These describe servers, not people.
- An account pairing, if you choose one. If you link a Discord account on this website, we store the pairing: your Roblox user ID alongside your Discord user ID. That is the whole record. We do not read your messages.
- Market alerts, if you set any. The items and prices you asked to be told about.
What other people can see
By default your player page on this website shows your username and display name, your class, your nights survived, a summary of your Homestead, your faction and Hearth, and your stash. Leaderboards list the same names. You can hide your stash, or your whole profile, from the settings on this website once you are signed in. A hidden profile is not shown, is left off leaderboards and rosters, and answers exactly as if it did not exist.
Market listings and sales are public, but they are shown without the name of the buyer or the seller.
Signing in to this website
Signing in is done by Roblox: you approve it on Roblox’s own page, and Roblox tells us your user ID, username and display name. We never see your Roblox password. We then set one cookie in your browser so the site knows you are signed in. It is used for nothing else, and this website has no advertising or tracking cookies.
You must be 13 or older to sign in to this website. Roblox tells us whether an account meets that age, and accounts that do not are refused. Playing the experience on Roblox does not require signing in here.
Why we store it
Your progress exists so the game can be a game. The item ledger exists so that trades are fair and cannot be duplicated, and so that a mistake or an exploit can be traced and undone. Moderation records and the staff action log exist so the experience can be moderated and those decisions checked afterwards. Server diagnostics exist so we can find out why a server was slow.
We do not sell your data, we do not share it with advertisers, and we do not use it to build a profile of you for anything outside the experience.
Where it lives
Your progress is stored in Roblox’s own data stores and in a database we operate. The backend service and this website run on commercial hosting providers, who process the data on our behalf and only to run the service. Discord is involved only if you choose to pair an account, and only for the pairing described above. Roblox’s own privacy policy covers your Roblox account.
How long we keep it
Your progress is kept while your account exists, because that is the point of it. We also keep a short history of previous versions of your save so that progress lost to a bug or a mistake can be restored; older versions are deleted automatically. Server diagnostics are kept for a short period and are not tied to individual players.
Your choices
- You can hide your profile or your stash at any time from this website.
- You can unpair a Discord account at any time without losing progress.
- You can ask what we hold. Contact us with your Roblox username and we will tell you.
- You can ask us to delete it. A deletion request made to Roblox reaches us automatically, and you can also ask us directly. We delete your progress, your items, your pairing and your alerts. Two things are kept in a form that no longer names you: ledger entries for items you once traded, with your user ID removed, so that other players’ trade histories still add up; and moderation records where deleting them would let a ban be evaded by asking for deletion.
Changes
If this page changes in a way that matters, the date at the top changes with it.
Contact
Reach us through the Hollowfire group on Roblox. Include your Roblox username so we can find the right account.